Freight Forwarding Intelligence

The AI workforce for
freight forwarding.

The agentic platform built to turn freight complexity into coordinated execution.

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SOC 2 Type II Attested
THE OPERATING MODEL GAP

Freight forwarding is digital at the front. Fragmented underneath.

Customer portals, e-booking and track-and-trace improved the customer experience. But from the first shipper enquiry to final settlement, critical work still moves across disconnected systems, documents and handoffs.

01

Shipper enquiries move faster than the quote cycle

The details, rates, carrier responses, surcharges and approvals needed for an accurate quote sit across different sources while market conditions keep changing.

6new enquiries
9new enquiries
12new enquiries
18new enquiries
02

Execution depends on handoffs

Bookings, shipping instructions, bills of lading, customs documents and exceptions pass between teams, partners and systems.

03

True shipment margin appears too late

Accruals, carrier invoices, accessorial charges and disputes must be reconciled before profitability becomes clear.

Margin available

Digitizing the customer interface was the first step. The next is reinventing how the work gets done.

HOW WEND AI WORKS

AI workers built for the way freight forwarding runs.

Wend AI puts freight-trained AI agents inside the workflows that run commercial, documentation and finance.

Wend AI
RR
LIVE WORK

Coordinated execution

Agents working
Quote Agent structured a new air freight enquiry
Now
Rate Agent found 8 valid buying options for DXB → FRA
34 sec
Invoice Agent routed a $240 variance for review
2 min
Document Agent reconciled SI against draft BL
4 min

Freight context built in

Understands the shipment, service scope, rates, charges and document relationships behind the work.

Configured around your operation

Works with your data sources, pricing logic, vendor controls, approval paths and exception rules.

Human control where it matters

Your teams retain control over pricing, document approval, invoice approval and non-standard exceptions.

AI FREIGHT FORWARDING WORKFLOWS

Put AI to work where time, accuracy and margin are won or lost.

01FREIGHT QUOTE MANAGEMENT

Turn shipper enquiries into accurate, margin-checked quotations.

Manage the enquiry-to-quote cycle in one workflow, helping commercial teams respond faster, increase quote capacity and convert more enquiries into bookings.

Explore Quote Automation
NEW ENQUIRY
AK

New export enquiry

Akash Rao · 10:42 AM

Need a quote for 2 × 40HC from Chennai to Rotterdam. Auto parts, 18,400 kg. Cargo ready 04 Oct.

Shipment_details.pdf
STRUCTURED ENQUIRY
ORIGIN

Chennai

INMAA
DESTINATION

Rotterdam

NLRTM
MODE

Ocean · FCL

EQUIPMENT

2 × 40HC

WEIGHT

18,400 kg

INCOTERM

FOB

96% extraction confidence
02FREIGHT RATE MANAGEMENT

Make the right buying rate available when a quote needs it.

Centralize contract, spot, internal and vendor rates, source missing options and build complete shipment costs with validity, surcharges and local charges in context.

Explore Rate Management
RATE WORKSPACE

MAA → RTM · 40HC

12 current options
ProviderTransitValidityTotal cost
MMeridian Ocean Line24 days18 Oct$2,840Recommended
CAtlas Container Line27 days14 Oct$2,760Best cost
HNorthstar Shipping23 days21 Oct$2,930Fastest
Rates checked against validity and surcharge rules
03INVOICE VALIDATION AND ACCOUNTS PAYABLE

Validate every freight charge before it reaches payment.

Match carrier and vendor invoices against the commercial and operational records behind each charge. Apply two-way, three-way or four-way matching where applicable, and route discrepancies for finance review.

Explore Invoice Validation and AP
PURCHASE ORDER

PO-RTM-10482

INVOICE

INV-39482

TOTAL$3,516.00
VALIDATION RESULT

94% matched

Ocean freightMatched
Origin chargesMatched
Terminal handling+$90.00
04DOCUMENT VALIDATION

Keep shipment documents aligned before errors move downstream.

Validate shipping instructions against bills of lading and reconcile key shipment information across the supporting document set, so discrepancies can be corrected before release or downstream processing.

Talk to us
SHIPPING INSTRUCTION

SI-10482

Gross weight12,480 kg
DRAFT BILL OF LADING

BL-10482

Gross weight12,840 kg
Wend AI logo

1 discrepancy found

Gross weight does not match

4× faster quotations.35% lower cost per quote.

Wend AI helps freight forwarders increase commercial velocity, expand operating capacity and strengthen margin control across the work behind every shipment.

3×
TEAM PRODUCTIVITY

More quoting and pricing work handled by the same team.

48%
HIGHER WIN RATE

More qualified enquiries converted into booked shipments.

Stronger
MARGIN PROTECTION

Catch missed charges, cost discrepancies and revenue leakage across shipments.

THE FOUNDATION OF BETTER FREIGHT

Built for the economics of freight,
not just the workflow.

Wend AI combines freight intelligence, automation and human control to help teams move faster, protect margin and build capacity across the shipment lifecycle.

Wend AI freight intelligence iceberg

Confidence across every handoff

Less revenue leakage

Greater return on automation

Faster freight execution

Freight operating expertise

Shipment context intelligence

Proven freight workflows

Reusable operational memory

Coordinated AI execution

Enterprise controls and integrations

INTEGRATIONS

Connect the systems behind every shipment

Wend AI works across inboxes, documents, rate sources, freight platforms such as CargoWise, Magaya and Scope, and ERP and finance systems, so teams can automate the work between them.

BUILT AROUND YOUR WORKFLOW

Why freight forwarders
choose Wend AI.

Quick to learn. Easy to use.

A familiar enquiry-led workspace helps your team get started with less training.

Customization flexibility.

Configure AI around your workflows, pricing rules and approval requirements.

Live in days, not months.

Start with a focused workflow in days. Rollout timing depends on scope and system readiness.

Built by freight forwarders.

10+ years of hands-on freight operations experience shaped Wend AI around how pricing teams actually work.

SOC 2 Type II AttestedEnd to End EncryptionRole-based permissionsAudit trail

BEFORE WE GET TO WORK

Questions
freight teams
ask

Wend AI offers ready-to-use workflows for quote management, rate management and AP automation. We can also build custom workflows around your requirements.
Not necessarily. We have experience working with scattered data sources and inconsistent formats. We review your data upfront to identify any preparation needed.
No. You can begin with a defined team or workflow before extending adoption across offices and functions.
Yes. A dedicated sandbox lets your team test and validate workflows before they affect production. You decide when you’re confident to go live.
Yes. Begin with team review at key steps, then increase automation as your confidence grows, keeping approvals where you need them.

LET'S PUT AI TO WORK

Bring us the workthat slows you down.

It starts with a defined freight workflow and a practical operating case. See how Wend AI can fit the way your teams already work.